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Contact us

Contact Us

At Bellagio Hotel & Casino (Las Vegas), we strive to provide an exceptional gaming experience and support our valued customers every step of the way. If you have any questions or concerns about your stay with us, please don't hesitate to reach out.

Support Availability

Our friendly support team is available to assist you during regular operating hours at MGM's physical properties in Nevada. We understand that you may require assistance outside these times; please note that our live chat and email channels are only available for technical issues and account inquiries within these hours.

Live Chat Support

For urgent technical or account-related matters, feel free to initiate a live chat conversation during the listed support hours by visiting our website's support section. Our agents will respond promptly to your query once you have initiated contact through this channel.

Email Support

If you prefer a more traditional communication method, please direct your emails to our designated customer service address. While we aim to respond as quickly as possible, email response times may vary depending on the complexity and volume of requests.

Help-Centre Access

For non-emergency inquiries or to access our comprehensive FAQ section, please visit our website's support page. This resource offers a wealth of information on various topics related to your stay at Bellagio and MGM properties in general.

Verification Support

If you need assistance with verifying account details or resetting passwords, kindly contact us through either live chat (during operating hours) or email. Our agents will guide you through the process to resolve any issues.

Responsible Gambling Assistance

We prioritize responsible gaming practices and want our players to enjoy their experience safely. For information on how we support safe gambling, please access our designated GameSense page on the website for detailed resources and links to relevant organizations in various jurisdictions.

Technical Support

If you are encountering technical difficulties accessing our services or require troubleshooting assistance, contact us through live chat (during operating hours) or email for prompt support.

Communication Response Expectations

We strive to provide timely and comprehensive responses. Please allow for our team to address your query, considering the complexity of issues we handle.

Contact Methods

To ensure you reach us as efficiently as possible:

  • Visit our Help Centre on our website
  • Use Live Chat support (during operating hours)
  • Send an email 

Escalation Guidance

In case your issue requires escalation, do not hesitate to request assistance from a senior agent. Our team will guide you through the process and work diligently to resolve your matter.

Thank you for choosing Bellagio. We're always here to assist you in enjoying an unforgettable gaming experience.